IT Support

IT Support


Complete IT Support

Are you tired of the poor service your current IT support provider is giving you?

While other IT companies might be content with simply providing you components and walking away we believe in building a relationship with our customers. By allowing you to do what you do best and leave the IT to us we aim to help you increase your margins and grow your business. Fresh Business IT is here to ensure your business IT runs smoothly with fast, effective and holistic support.

Our comprehensive IT support includes:

• Desktop hardware/software (installation ,configuration and migration),fault diagnosis and upgrades

• Server hardware/ software (installation ,configuration and migration),fault diagnosis and upgrades

• Active Directory domain (installation ,configuration and migration),fault diagnosis and upgrades

• Workgroup support and fault diagnosis

• Network setup and fault diagnosis

• Cabling and routing setup

• Printer/Scanner/Fax setup and fault diagnosis

• iPhone/Android/Blackberry/Windows mobile setup and fault diagnosis

• Wi-Fi setup and support

• Broadband support and fault diagnosis

• Events support with Ad hoc Networks for sharing documents during meetings or seminars

• Full Onsite and Telephone Helpdesk Support

• Proactive maintenance

We’re here to give you an effective, fast response IT support solution without the high cost, and small knowledge base, of an in- house IT department.

Our packages include:

Fresh Business IT pro and pro+: Managed Support Services for total peace of mind

For those who want an all-inclusive proactive technical support package you can choose between our Fresh Business IT Pro and Pro+ packages depending on your needs and get complete peace of mind for an affordable fixed monthly fee. As part of our managed support packages we can also carry out monthly checks on all your systems including:

• Checking and repairing hard disk structure

• Verifying backup integrity

• Checking and repairing registry’s

• Optimising Internet setting

• Full Anti-virus and security status checks

• OS update installation

Fresh Business IT Flexi: Flexible Ad Hoc Support Packages that you control.

For clients looking to get coverage on an ad hoc basis we provide Fresh Business IT Flexi support. This flexible support package allows you to buy a number of credits in blocks of 10, 20 or 40 hours to be used over a 12 month period. With savings to be made on larger block bookings Fresh Business IT flexi is perfect for smaller businesses looking to manage their IT spend or larger ones simply looking to enhance their in house support.

Please contact our IT Support team for more details on how our Fresh Business IT flexi packages can help save you money on effective emergency and fast response IT support.

sales@Fresh Business

OnSite Support

At Fresh Business IT we understand the need for cost effective onsite IT support.With all our packages you can include the option to have our highly trained engineers can come out to quickly help deal with technical problems.

Please contact our IT Support team for more details on how you can get onsite engineer support in any of our packages.

sales@Fresh Business

Helpdesk and Online Ticketing Support

There are times when you need your IT support to be instant. So in addition to our onsite support options we offer customers world class Helpdesk support. With a simple call to our Helpdesk our technicians can use customised remote access software to connect and access our customers’ computers anywhere on the globe. This allows us to provide you with IT support over the phone and instantly solve problems. We also provide fast response support through our online ticketing system. You simply contact us via email with your issues generating a ticket on our Project Management System. Once in our system an engineer will directly respond to your query by email.

Our Help Desk and Online Ticketing Support are included in our Fresh Business IT pro support packages, but contact us for details on our affordable per person per month rates for stand-alone Help Desk Support.

We’re in the business of keeping your IT running so let us handle your IT support while you concentrate on serving your customers and growing your business.


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Support packages

Support packages

No business can prosper without the right IT Support and there’s no one size fits all solution to every customer’s needs. That’s why Fresh Business IT offers a full range of bespoke business IT support packages. Whether it’s all inclusive managed support with our Fresh Business IT Pro and Pro+ package plans, flexible ad hoc support with our Fresh Business IT Flexi support or even direct pay-as-you-go support on an hourly basis, we have a solution that fits your business.

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Complete our Instant Estimates form to get a quote on the Fresh Business IT pro managed support package and range of SLA’s that best suit your business.

Please leave us your name and telephone number and find out if you might be entitled to our new customer discount.

We also offer customers a direct pay-as-you-go service on an ‘as needed ‘basis.

Contact us here for our hourly rates.